Frequently Asked Questions
What is the SRMASC Helpdesk Portal?
The SRMASC Helpdesk Portal is an online platform for staff, and faculty to raise, track, and resolve academic, administrative, and maintenance issues efficiently.
Who can use this portal?
All registered students, faculty, staff, and authorized administrators of SRM Arts & Science College can use the portal.
How do I raise a ticket?
After logging in, navigate to the dashboard and click "Raise Ticket". Fill in the required details and submit your query or issue.
How do I check the status of my request?
All your submitted tickets and their statuses are visible on your dashboard after you log in.
Who will respond to my query?
Your ticket will be addressed by the relevant department (office, staff, maintenance, or admin) depending on the nature of your request.
Can I edit or delete my request after submission?
You can view and update your request as long as it is not closed. Please check your dashboard for options.
What if I forget my password?
Use the "Forgot Password" link on the login form or contact the college helpdesk for assistance.
How can I contact support?
Visit the Contact page for helpdesk email, phone, and address information.